How we handle your information.

Last updated 4 November 2026.

Project Sourced ("we", "us") is a China sourcing and procurement service based in Melbourne, Australia. We respect your privacy and aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect what we need to answer your enquiry and run your order. This can include:

your name, business name, email address and phone number
details of your brief, such as products, quantities, budgets, timelines and delivery address
messages you send us by email, Instagram, Facebook or our website forms
basic website usage data, such as pages visited and the type of device used

How we collect it

Mostly from you directly: when you fill in a form on this website or a Facebook or Instagram lead form, book a call through Calendly, email us, or message us on social media.

Why we use it

to reply to your enquiry and prepare quotes
to find, check and negotiate with suppliers for you, and to arrange inspection, freight and delivery
to send you updates about your order
to send occasional marketing, only if you agree to it. You can unsubscribe at any time using the link in the email, or by emailing us.

Who we share it with

We do not sell your personal information. We share it only where needed to do the work, for example with:

suppliers, factories, inspectors, freight forwarders and customs brokers handling your order, some of whom are in China
service providers we use to run the business, such as Microsoft 365 (email), Calendly (bookings), our customer relationship management software, Meta (Facebook and Instagram) and Cloudflare (website hosting)

Some of these providers store data outside Australia, including in the United States and China. We share only what each one needs.

Cookies, analytics and advertising

We use Cloudflare Web Analytics to count visits. It does not use cookies to track you across sites. If we run Facebook or Instagram ads, we may use the Meta Pixel, which uses cookies to measure how our ads perform and to show our ads to people who have visited this site. You can manage this through your browser settings and your Facebook and Instagram ad preferences.

Keeping it safe

We store information in secure, password-protected business systems and keep it only as long as we need it for the purposes above or to meet legal and tax obligations.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email us and we will respond within 30 days.

Questions and complaints

Contact us at hanks@projectsourced.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.